If you feel we have not met your expectations, we value your feedback so we can put things right and make improvements.
If you would like to make a formal complaint, please get in touch and we will investigate your concerns.
We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +1-833-295-3757.
Please email us at complaints@equalsmoney.com
Phone lines are open: Monday to Friday 9:00am - 5:00pm (closed weekends and federal holidays)
Email: Monday to Friday 9:00am - 5:00pm (closed weekends and federal holidays)
We will contact you within 15 days to acknowledge your complaint and attempt to resolve it. In some cases, further investigation may be necessary. In such instances, we are allowed 60 days to provide a final response. You will be kept informed of any delays and the reasons for them. If you are not satisfied with our final response, you have the right to escalate your complaint to the Consumer Financial Protection Bureau.
Address: Consumer Financial Protection Bureau, 1700 G Street NW. Washington, DC 20552
Telephone: +202-435-7000
Website: https://www.consumerfinance.gov/complaint/
We draw your attention to the fact that your complaint will only be eligible if you are or have been, a customer of Equals Money US, or if you have taken concrete steps to become one.
