Frequently asked questions
Equals
Showing 25 answers
- How can I contact the international payments team?
- How do I change the PIN number on my Equals card?
- How can I change my work phone number?
- How can I manage my accountancy integrations?
- How can I open an account with Equals?
- How much can I transfer with SEPA instant?
- What is instant bank transfer?
- Can I use Single Sign On (SSO) for my organisation?
- What is the cost of the Equals platform?
- How can I report fraud?
- Using your Equals Card with Google Pay
- How we safeguard your money
- What is currency alignment?
- How can I close my account?
- Why do you ask for business documentation when I’m opening an account?
- How long does an application take to process?
- Why do I need to provide documentation on my ID or address to support my application?
- How long does the card take to arrive in the post?
- How can I get a refund of money held in the account balance?
- How long will it take for my Equals card to arrive?
- I’m a personal customer, how can I use the People page of my account?
- How can I change what types of marketing I receive?
- How do I change the mobile number on my account?
- How can I change my email address?
- How can I manage addresses on my account?