Business
Personal
UK
FAQ /
How do I cancel a physical card that has been lost?

How do I cancel a physical card that has been lost?

Please go to the “Cards” page and select the card. A panel will appear on the right. At the bottom of this panel, you have the option to “Review and edit card settings”. If you select this, you see an option at the bottom of the next page to cancel. Once you have cancelled a card you will need to order a new one.

‍

Related product FAQs

FAQ

How to transfer money between Balances

March 21, 2025

FAQ

What is instant bank transfer?

March 11, 2025

FAQ

Changes to the statement and transaction activity CSV

March 10, 2025

No items found.
App store buttonGoogle Play button
Products
International paymentsExpense cardsPrepaid business cardsSpend management softwareMulti-currency business account
Use Cases
Expense managementProcurementEcommerce
About
Why Equals MoneyLife at Equals GroupCareersInvestorsPartnerships
Support
BlogContactDeveloper portalEnvironmentFAQsService statusWalkthroughsCustomer vulnerability
Terms & conditionsPrivacy policyCookie policyMerger & acquisitionModern slavery statementGPG Report 2024Complaints
Equals Money Plc is registered in England & Wales No. 05539698. Equals Money Plc is part of Equals Group Plc (Registered in England & Wales No. 08922461). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money Plc is authorised by the Financial Conduct Authority to provide payment services (FCA No. 488396). Equals Money Cards are issued by Equals Money International Limited pursuant to licence by Mastercard International Inc. Equals Money International Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493). Equals Spend Cards are issued by Rapyd Payments Limited pursuant to licence by Mastercard International Inc. Rapyd Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.