We are part of the Equals Group of companies. Equals is a trading style of FairFX Plc (registered in England & Wales No. 05539698).
Most personal data is collected directly through the application process. The sources of any personal data collected indirectly will be mentioned in this statement. Whether or not you become a customer, we may ask you for (but not limited to) your: title, name, nationality, current address, date of birth, email address, mobile phone number, home phone number, personal data about other cardholders.
You are free to withdraw your consent at any time. This may result in us not being able to do certain things for you.
The way we collect and use data is always lawful. We use your personal data to provide information on the services you have requested or products you have ordered.
Data is collected and used on a lawful basis where our interests do not outweigh your interests which is outlined below.
We use your data to:
Provide our products and services to you under contract. We:
Fulfil our legal obligations:
Carry out our legitimate interests, without acting against your privacy rights:
With your consent, we:
We keep your data whether you become an Equals customer or not:
Under GDPR (General Data Protection Regulation), you have:
If you would like further information about data protection you can visit the Information Commissioner’s Office (ICO) at ico.org.uk. The ICO is the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals. We comply with all ICO regulatory and statutory requirements. You have the right to make a complaint to the ICO regarding the handling of your data.
We may use your personal details in order to conduct identity checks as required by law as a measure to prevent money laundering.
The personal data we have collected from you at application or any stage may be shared with fraud prevention agencies. We are required by law to review transactions and report any which may be suspected of being related to money laundering activities.
We may process your personal data without human intervention to evaluate your personal situation, such as transactional history and account-opening anniversary events. We may do this to decide what marketing communications might be suitable for you, to analyse statistics and to assess risks.
This is all done on the basis of our ‘legitimate interests’, to protect our business, and to develop and improve our products and services. If we use automated decision making including profiling activity to assess your application, this will be performed on the basis of it being necessary to perform the contract.
We will not sell, share, or rent your information to others except as set out in this policy.
We may share your information with:
While our website may contain links to other sites, we are not responsible for their privacy practices or content.
We won’t provide your details to third parties, such as sellers who accept payment from you using your Equals Go card. We have no responsibility or liability for their practices.
When we collect information (e.g. on hobbies and lifestyle) from competitions, we won’t share this with sellers, however we may occasionally share unidentifiable, aggregate data.
We might transfer your personal data outside of the UK and EEA (European Economic Area). In this event, we will always take all necessary steps to ensure the data is held securely and processed in line with applicable laws to the UK.
You are free to opt out of receiving all marketing communications from us and our strategic partners at any time by contacting us or logging into your online account.
Should you be opted in to receive email correspondence, there is an unsubscribe link on each email we send out, if you use this, we will not send any unsolicited mail to your registered email address.
Communications regarding changes to existing products or services held, our terms, conditions and policies are important and sometimes critical. You may not opt out of receiving these communications.
If any of your details are recorded incorrectly and need to be changed, please contact us on 0345 034 9998 with details of the required changes and the reasons for the change. Proof of change of address may be needed.
Customer Services opening times:
Monday to Friday 8.30am – 5:00pm