Opening your account

We're here to help you through the process of your application. Please take a look at the guide below, and feel free to contact our team directly if you have any questions.

Before you start

Being prepared will help your application go through quickly and reduce the chance of us coming back to you for more information:

• Ensure the person who completes the form is the person who the account is for, and for business accounts this needs to be an authorised signatory
• The person completing the application will need a valid photo ID such as a passport or driving licence

For business accounts, also have ready:

• Your registered company name, registration number, and registered and trading address
• Details of any directors and anyone who owns 25% or more of the business
• An understanding of whether you need cards or payments and details about how you plan to use these, for example volumes
• A short description of what your business does

Complete the onboarding form

Start here. If you are applying for a business account, you will first complete a short form so we can understand your requirements. You will then either receive an email with a link to our onboarding form, or one of our sales team will contact you to discuss your requirements.

Work through the preliminary onboarding form when you receive it. This allows us to ensure we can provide the best service for your business before we ask you to complete the full application.

The form captures everything we need to set up your account upfront. Completing it fully and accurately helps us process your application quickly and reduces the chance of us coming back to you for more information.

When you are ready, submit the form. Your application then moves to our onboarding team for review.

Verify your identity

After you submit your application, the person who completed it receives a separate email with a link to verify their identity.

To complete verification:

1. Open the email and click the verification link
2. Take a photo of your ID document, such as your passport, driving licence or national ID card
3. Take a photo of yourself when prompted

If you're in the EU, you'll be asked to provide proof of address, and a visa and residency permit if you are not an EEA national.

The whole process takes about two minutes. When taking the photos, make sure all four corners of your document are visible, with no glare, and that the details are clear.

This step keeps your account secure and helps us meet our regulatory checks, known as Know Your Customer (KYC). It is a standard part of opening any account with us.

Provide any extra information

Sometimes our onboarding team needs a little extra information to complete your application. If so, they will contact you directly by email and let you know exactly what is needed.

You can respond using the upload portal and provide anything requested directly, without going back through your original contact. The sooner you reply, the sooner we can continue your review.

In the event your application cannot be approved, we will let you know as soon as possible.

Account activation

Once your application is approved, we activate your account and send you a welcome email. From there you can log in and start using your cards, payments, or both.

To get started, log in and add money to your account so you are ready to make your first payment or load your cards.

If you would like help ensuring you can make the best use of your account, our friendly and knowledgeable team is available to help, feel free to get in touch.