How can you view transactions?
To look at your transactions, both card spend and payments, please go to the “Transactions” page of your account.
You’ll see a list of your transactions, ordered by date with the most recent at the top.
You’ll see these details about your transactions:
- Description: This is a label for your transaction as provided by the merchant or recipient. It will include the name of the payee.
- Name: This is the name of the person who made the payment or order on your account. For incoming payments this is empty.
- Balance: This is the name of the Balance that the funds have been debited from.
- Type: The type of transaction, which can be any of the following - Payment, Credit, Exchange, Deposit, Drawdown, Fee, Card, Card check, Card refund, Cash withdrawal
- Amount: the value of the transaction in the currency it was paid in. In the case of an exchange or a payment with an exchange, the other currency value will also be noted.
It is possible to view transactions for a specific card, by going to the “Cards” page and selecting a specific card. A panel will appear on the right. Near the bottom of this panel, there is an option to “View transactions for [name on card]”.
This will take you to the transactions page of your account which will be filtered for transactions from that card.
Which transactions can you view?
Depending on your role, you may not be able to see all the transactions that your organisation has made.
These roles can see all transactions: Owner, Admin, Payer, Viewer, and Accountant.
If you do not have one of the above roles, you will only be able to see transactions from Balances that you are associated with via a Balance role.
You can see the transactions for any Balances that you have one of the following roles on: Balance admin, Balance payer, Balance viewer.
Filtering transactions
Please click the slider icon at the top right to filter transactions.
You can choose to filter your transactions by:
- Date
- Transaction status
- Transaction type
- Balance
Transaction statuses
You’ll see that each transaction has a different status:
Pending: - These could be card transactions that haven’t been fully processed by the merchant, or exchanges. Payments and deposits which have debited a balance but have not been completed yet will also show as pending.
Complete: - These could be card transactions that have been fully processed by the merchant, or other types of orders (payments or exchanges) that have been completed.
Declined: - Card transactions that have been declined
Funds required: Transactions that are pending until money is added to funds the transaction.
Needs approval: Transactions that are pending until the spend is approved. This will only appear if your account has the payment approval feature turned on, requiring approval of all outbound payments.
Open: This only applies to forward contracts. Once a forward contract has been booked and the deposit paid, the order will be displayed as open until payment is complete.
Search for transactions you want to see
It’s also possible to filter for the transactions on a specific card (physical or virtual) by typing the last four digits of the card number into the search bar on the transactions screen.
You can also search for all the transactions you’ve made with a specific merchant or payee, but searching their name in the search car.
When do transactions appear?
Transactions appear in the Transactions screen within seconds. This is the same for cards, payments and transfers.
Downloads
It's possible to download (export) a statement or a report of transaction activity. Statements can be downloaded for date ranges up to the day before the current date. Today’s transactions cannot be downloaded as the day is not yet complete.
To download, go to the "Transactions" page and click this download icon at the top right of the page:
A statement shows a record of the financial activity of your account, including running balances. It is a formal record for financial reporting. You can get this either as a CSV download or a pdf.
The transaction activity will show you all transactions and events on your account. It does not have a running balance. The download will be a CSV.
It is possible to filter each of these reports to show specific time periods. You can also filter the statement to show you a statement for a specific balance and/or currency.
