Content Manager
Published:
December 9, 2024
Last updated:
December 9, 2024

Euan's Key Takeaways:

  • Being underbanked refers to individuals or businesses that have a bank account but rely on alternative financial services, such as payday loans, check-cashing services, or money orders, due to limited access to full banking services.
  • The underbanked face higher financial costs, limited savings and credit opportunities, and increased vulnerability to economic instability, while businesses miss opportunities to engage with this demographic fully.
  • Addressing underbanked challenges involves promoting financial inclusion through accessible, affordable, and tailored banking solutions, enhancing economic participation and stability on a global scale.


The term 'underbanked' has gained increasing attention in the discourse surrounding global finance, particularly as economies evolve and expand. Understanding who the underbanked are, the implications of their financial status, and potential pathways toward inclusion is essential for stakeholders in the financial services sector.

This glossary article aims to explain who exactly the underbanked are, explore its nuances, and the global context of financial accessibility.

Understanding the term 'underbanked'

The term 'underbanked' refers to individuals or households that have limited access to traditional banking services. They may hold bank accounts but rely heavily on alternative financial services, such as payday loans or cheque-cashing services, to meet their monetary needs.

This category of individuals often faces higher costs and risks associated with financial management.

Underbanked definition

The underbanked have some form of banking relationship but do not leverage the full range of services available. This could stem from various reasons, including lack of choice, poor financial literacy, or unsatisfactory customer experience from traditional banks.

As a result, they often resort to suboptimal financial products that contribute to a cycle of financial instability. For the financial services industry, truly understanding this definition allows for the development of solutions that meet the needs of this demographic.

Moreover, the underbanked may also face barriers such as geographical limitations, where traditional banks are scarce in their localities, or cultural factors that influence their trust in conventional banking systems.

The difference between unbanked and underbanked

While both categories highlight issues of financial exclusion, it is crucial to distinguish between 'unbanked' and 'underbanked'.

Unbanked refers to individuals without any access to a bank account, whereas the underbanked possess a bank account yet use alternative financial channels extensively. This distinction is vital for identifying the appropriate interventions required to enhance financial inclusion.

Understanding these differences helps financial institutions tailor their products and services, ensuring that they effectively meet the diverse needs of these populations.

Furthermore, the underbanked often experience a unique set of challenges, such as the inability to build credit histories due to their reliance on non-traditional financial services. This lack of credit history can hinder their ability to secure loans for significant purchases, such as homes or vehicles, perpetuating a cycle of economic disadvantage.

Addressing these issues requires a multifaceted approach that not only improves access to banking services but also enhances financial education and literacy among these communities.

The global perspective on underbanking

The concept of underbanking is not unique to any specific geographical area, it is a global challenge that manifests differently across various countries. By examining global patterns and strategies, stakeholders can glean valuable insights necessary for improving financial inclusion efforts.

Prevalence of underbanking worldwide

Globally, the prevalence of underbanking is significant.

In many developing nations, traditional banking infrastructure is lacking, compelling individuals to rely on informal financial systems. Conversely, developed countries also exhibit substantial underbanked populations, with many opting not to engage fully with formal banking institutions for reasons such as high fees, lack of trust, or inconvenient services.

How different countries approach underbanking

Countries across the globe adopt various strategies to combat the issue of underbanking.

In Scandinavian nations, for instance, financial literacy programs are integrated into the education system, fostering a culture of informed financial decision-making from an early age. This proactive approach ensures that young people are equipped with the knowledge they need to navigate financial systems effectively, thereby reducing the likelihood of them becoming underbanked in adulthood.

On the other hand, in many developing countries, microfinancing has emerged as a viable alternative, providing individuals with the means to access small loans and make investments without the restrictions often imposed by traditional banks. These microloans not only empower entrepreneurs but also stimulate local economies by encouraging small business growth.

Additionally, mobile banking solutions have gained traction in regions like East Africa, where services such as M-Pesa have revolutionised access to financial services, allowing users to transfer money, pay bills, and save securely, all from their mobile devices.

These differing approaches highlight the importance of tailoring strategies to suit the unique challenges and cultural contexts of each country.

The impact of being underbanked

Being underbanked has far-reaching implications, affecting not only individuals and families but also the broader economy. Understanding these impacts is critical for professionals in the financial sector who seek to facilitate progress toward financial inclusion.

Financial implications for the underbanked

Underbanked individuals often encounter higher costs associated with managing their finances. They may resort to using payday loans or other high-cost borrowing options, resulting in crippling debt cycles. The reliance on these suboptimal financial products limits their ability to build savings or invest in long-term goals.

This financial strain not only affects personal wellbeing but also hampers economic growth, as large segments of the population are unable to fully participate in the economy.

Social and economic effects of underbanking

Beyond monetary repercussions, being underbanked carries social implications as well. Individuals who have limited access to financial resources can face heightened stress and anxiety, which impacts their overall quality of life.

Moreover, entire communities suffer as local businesses struggle to thrive in an environment where consumer spending is limited. This creates an ongoing cycle of poverty, stifling social mobility and economic development in areas already facing significant challenges.

Solutions to address underbanking

Addressing the issue of underbanking requires collaborative efforts from various stakeholders, including financial institutions, governments, and non-profits. Innovative solutions that promote financial inclusion are essential for bridging the gap and improving the lives of underbanked individuals.

Financial inclusion initiatives

Financial inclusion initiatives aim to provide accessible and affordable banking services to underbanked populations.

Governments and organisations may implement programmes that promote the creation of low-cost accounts, financial education, and outreach campaigns to raise awareness about available services.

By fostering a culture of inclusion, these initiatives help to empower individuals, enabling them to achieve economic independence.

The role of technology in reducing underbanking

Technology plays a pivotal role in mitigating the issues associated with underbanking.

Fintech companies are revolutionising financial access by offering innovative solutions that cater specifically to the needs of underbanked populations. Mobile banking applications, peer-to-peer lending platforms, and blockchain technology are redefining the way individuals manage their finances.

Inclusive design in technology can significantly reduce barriers to access and enable more individuals to engage with formal banking channels, thereby enhancing their financial stability.

The future of underbanking

As the financial landscape continues to evolve, understanding the future of underbanking will be crucial for industry stakeholders. Emerging trends and technologies will shape how underbanked populations interact with financial services.

Predicted trends in underbanking

Experts predict an increase in the adoption of digital banking solutions, particularly among underserved populations. As smartphone penetration grows globally, more individuals will have access to mobile banking platforms. This shift is expected to promote greater financial literacy and engagement, empowering underbanked demographics.

Furthermore, insights from data analytics will allow financial institutions to better understand the needs of underbanked customers, facilitating the development of tailored products and services.

How global finance can adapt to underbanking

To effectively address the challenge of underbanking, global finance must adapt to an increasingly diverse landscape of needs. Financial institutions are encouraged to innovate continuously, ensuring their offerings are relevant and accessible.

Collaboration between governments, non-profits, and private sectors will also be paramount in creating holistic solutions that encompass education, access, and support for underbanked populations. Such collective efforts will ultimately foster a more inclusive financial ecosystem, benefitting all stakeholders involved.


This publication is intended for general information purposes only and should not be construed as financial, legal, tax, or other professional advice from Equals Money PLC or its subsidiaries and affiliates.

It is recommended to seek advice from a financial advisor, expert, or other professional. We do not make any representations, warranties, or guarantees, whether expressed or implied, regarding the accuracy, or completeness of the content in the publication.

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