Batch payments
What is a batch payment?
Our batch payments feature allows you to send multiple payments simultaneously. Make quick work of bulk payments to suppliers, payroll, refunds and more.
Simply upload a CSV that lists all your payment information, review it, and send.
Batch payments can be sent from the Account balance or any shared balances. They cannot be sent from individual balances.If you do not wish to allow batch payments from a specific shared balance, you can deactivate the feature on the Manage Balance option.
Anyone who can make normal single payments can also make batch payments. People with the account role of Payer, Admin or Owner will be able to make batch payments.
Upload your CSV
To get to batch payments, go to the Payments page of your account and select “Create batch payment”.
At the start of the batch payments process, you’ll be asked to download a CSV template to complete.
The template will have multiple columns to allow you to fill out the payment information for your batch.
There are a number of details we will need from you. This table shows the columns contained in the download with an explanation.
You can enter a maximum of 10,000 payments per batch and the file size cannot exceed 5MB. Your file must be in CSV format.
Please note that the value of your batch payments contributes to your daily payment limit and you will not be able to upload a batch where the total of all your payments exceeds your daily payment limit. Please speak to your account manager if you need your limit changed.
Once you have completed the file, upload it to the same page:
Review your payment
Once you have successfully uploaded your payments, you will be able to review the list before continuing.
Please review your payment details carefully. For batch payments, we cannot verify that recipient account details match with the details of the receiving bank accounts ("Confirmation of Payee" checks). To make any changes, edit your CSV and create a new batch payment.
At this point, you can save your batch as a draft. By saving your batch as a draft you are able to come back to it and send it at a later point, or allow someone else to review and check the batch before you send.
On the next screen, you’ll see a summary of each order for your batch. Payments will be grouped into orders, with each currency and balance having its own order number. You can review the currency totals for each.
If the total value of your batch, along with any other payments made on your account on the same day exceeds your total daily payment limit, you will not be able to submit the batch. Please speak to your account manager if you need your limit changed.
In order to send the batch payment, you will need sufficient funds in your chosen balance and currency. If you do not, you can exit and save the batch as a draft while you top up your balance.
Lastly, we will send a code to your saved mobile number as a security verification before your payments are submitted.
Checking on the status of your batch
You can check on your batch by going to the Payments page.
