How to view reports and statements

The transaction page displays both card spend and payments. You can access the transactions page using the side menu.

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Your transactions are listed in date order, with the most recent at the top.

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You’ll see these details about your transactions:

• Description: This label is provided by the merchant or recipient. It will include the name of the payee.
• Name: This is the name of the person who made the transaction on your account. For incoming payments this is empty.
• Balance: This is the name of the Balance that the funds have been debited from.
• Type: This can be - Payment, Credit, Exchange, Deposit, Drawdown, Fee, Card, Card check, Card refund, Cash withdrawal
• Amount: The value of the transaction in the currency it was paid in. In the case of an exchange or a payment with an exchange, the other currency value will also be noted.

View transactions for a specific card, by going to the “Cards” page and selecting a specific card. A panel will appear on the right. Near the bottom of this panel, there is an option to “View transactions for [name on card]”.

Depending on your role, you may not be able to see all the transactions that your organisation has made.

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These roles can see all transactions:
·       Owner

·       Admin

·       Payer

·       Viewer

·       Accountant

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If you do not have one of these roles, you can only see transactions from Balances which you have a Balance role for.

Recommended article: Assigning people to balances

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You will need one of these roles to see transactions (or one of the account roles listed above):

·       Balance admin

·       Balance payer

·       Balance viewer

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You will always be able to see your own transactions.

Please click the slider icon at the top right to filter transactions.

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You can choose to filter your transactions by:

• Date
• Transactions status (pending, declined, needs approval, open complete, funds requires, cancelled)
• Transaction type (payment, exchange, drawdown, card, card refund, credit, deposit, fee, card check, cash withdrawal)
• Balance
• Attachment status (one, lost, included)
• Annotation status (none, draft, submitted)

You’ll see that each transaction has a different status:

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Pending: These could be card transactions that haven’t been fully processed by the merchant, or exchanges. Payments and deposits which have debited a balance but have not been completed yet will also show as pending.

Complete: These could be card transactions that have been fully processed by the merchant, or other types of orders (payments or exchanges) that have been completed.

Declined: Card transactions that have been declined

Funds required: Transactions that are pending until money is added to funds the transaction.

Needs approval: Transactions that are pending until the spend is approved. This will only appear if your account has the payment approval feature turned on, requiring approval of all outbound payments.

Open: This only applies to forward contracts. Once a forward contract has been booked and the deposit paid, the order will be displayed as open until payment is complete.

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Search for the transactions you want to see

It’s also possible to search for the transactions on a specific card (physical or virtual) by typing the last four digits of the card number into the search bar on the transactions screen.

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