How to view reports and statements

To look at your transactions, both card spend and payments, please go to the “Transactions” page of your account.

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You’ll see a list of your transactions, ordered by the date the transactions took place with the most recent at the top.

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You’ll see these details about your transactions:

• Description: This is a label for your transaction as provided by the merchant or beneficiary. It will include the name of the payee.
• Name: This is the name of the person who made the transaction on your account. For incoming payments this is empty.
• Balance: This is the name of the Balance that the funds have been debited from.
• Type: The type of transaction, which can be any of the following - Payment, Credit, Exchange, Deposit, Drawdown, Fee, Card, Card check, Card refund, Cash withdrawal
• Amount: The value of the transaction in the currency it was paid in. In the case of an exchange or a payment with an exchange, the other currency value will also be noted.

It is possible to view transactions for a specific card, by going to the “Cards” page and selecting a specific card. A panel will appear on the right. Near the bottom of this panel, there is an option to “View transactions for [name on card]”.

Depending on your role, you may not be able to see all the transactions that your organisation has made. These roles can see all transactions: Owner, Admin, Payer, Viewer, and Accountant. If you do not have one of the above roles, you will only be able to see transactions from Balances that you are associated with via a Balance role. You can see the transactions for any Balances that you have one of the following roles on: Balance admin, Balance payer or Balance viewer.

You will always be able to see your own transactions.

Please click the slider icon at the top right to filter transactions.

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You can choose to filter your transactions by:

• Date
• Transactions status (pending, declined, needs approval, open complete, funds requires, cancelled)
• Transaction type (payment, exchange, drawdown, card, card refund, credit, deposit, fee, card check, cash withdrawal)
• Balance
• Attachment status (one, lost, included)
• Annotation status (none, draft, submitted)

You’ll see that each transaction has a different status:

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Pending: These could be card transactions that haven’t been fully processed by the merchant, or exchanges. Payments and deposits which have debited a balance but have not been completed yet will also show as pending.

Complete: These could be card transactions that have been fully processed by the merchant, or other types of orders (payments or exchanges) that have been completed.

Declined: Card transactions that have been declined

Funds required: Transactions that are pending until money is added to funds the transaction.

Needs approval: Transactions that are pending until the spend is approved. This will only appear if your account has the payment approval feature turned on, requiring approval of all outbound payments.

Open: This only applies to forward contracts. Once a forward contract has been booked and the deposit paid, the order will be displayed as open until payment is complete.

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Search for the transactions you want to see

It’s also possible to search for the transactions on a specific card (physical or virtual) by typing the last four digits of the card number into the search bar on the transactions screen.

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